Chantele (St Chad’s 2006-2009) is the ICT Technical Specialist for Barnsley Council and has been instrumental in helping the council move towards the use of apps for many of their HR tasks. The use of technology to assist with payroll processes and leave requests is part of the council’s digital transformation, hoped to reduce costs and decrease processing time, but has faced difficulty with users unfamiliar or uncomfortable with apps.

Chantele will be presenting at the 2016 SAP UK and Ireland user group conference in Birmingham on 20-22 November, speaking about the journey Barnsley Council have taken from paper to app, and exploring her methods for overcoming the obstacles of unfamiliarity and fear of failure amongst users.